Shipping policy

Hi everyone! We're in the process of ironing out our shipping process across all countries, but here’s everything you need to know:

1. How Long Will It Take?

We aim to ship out your order within 1-2 business days (Mon-Fri, excluding weekend and public holidays). If you order over the weekend, we’ll get it out to you first thing Monday!

Once your order is on its way, we’ll send you a tracking number so you can follow it every step of the way.

2. Shipping Costs & Delivery Times

We ship to Malaysia, Brunei, Singapore, Philippines, Thailand, UAE, United Kingdom, USA, Canada & Australia. Here's the breakdown:

Within Malaysia:

  • West Malaysia MYR10 (2-4 business days)
  • East Malaysia MYR30 (3-5 business days)

International Shipping:

  • Singapore: MYR35 (5-7 business days)
  • Brunei: MYR50 (5-7 business days)
  • Philippines: MYR120 (5-7 business days)
  • Thailand: MYR62 (5-7 business days)
  • UAE: MYR60 (7-14 business days)
  • Australia: MYR80 (7-14 business days)
  • Canada: MYR154 (7-14 business days)
  • Japan: MYR236 (7-14 business days)
  • United Kingdom: MYR80 (7-14 business days)
  • United States of America: MYR185 (7-14 business days)

If you don’t see your country listed, just hit us up and we’ll figure it out.

3. Same-day delivery

Same-day delivery via Lalamove: Orders placed before 12PM are sent at 2PM, and orders after 12PM will be on the next day. Important: Please note that same-day delivery ARE NOT applicable on Weekends & Public Holidays, your orders will be sent at 2PM on the following business day instead. 

Fees: Please insert your full address during checkout to view the total delivery fee.

4. Pre-Orders

If your order contains both in-stock items and pre-order items, your parcel will be shipped together on the stated pre-order dispatch date.

If you would like to receive your in-stock items earlier via split shipment, please email us to request this arrangement. Kindly note that additional shipping charges will apply for split deliveries.

5. Shipping Delays

We ship your order out as quickly as we can, but once it's in the hands of the carrier, sometimes things slow down (hello, weather, holidays, and customs!). We promise we’re doing everything we can to get it to you on time.

6. Double Check Your Address

We want your order to get to you without a hitch, so make sure you’ve entered the correct shipping address! If it’s wrong, we can’t be responsible for any lost or delayed packages.

7. Lost or Stolen Packages

Once your package is shipped and on its way, it’s in the hands of the carrier. If something goes wrong (like a lost or stolen package), please contact the carrier directly for assistance. Don’t worry—we’re here to help you with any info you need.

8. Customs & Duties

International orders might be subject to customs fees, taxes, or import duties when they reach your country. These are handled by your local customs office, and it’s the customer’s responsibility to cover those charges.